terms & conditions

We respect your privacy and are committed to protecting the personal information you provide through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

information we collect

We may collect personal information you voluntarily provide, including:

First and last name
Email address
Phone number
Mailing address
Information submitted through website forms, appointment requests, or other communications

We collect this information to respond to your inquiries, schedule appointments, provide requested services, and communicate with you.

how we collect information

We collect information when you voluntarily submit it through our website, contact forms, appointment requests, text messaging, email, or other communications with our office.

how we use your information

We use your information to:

Respond to inquiries
Schedule and manage appointments
Provide requested services
Send appointment reminders and other service-related communications
Improve our website and customer experience
Comply with applicable legal and regulatory requirements

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that assist us in operating our business (such as appointment scheduling or customer support). Text messaging originator opt-in data and consent will not be shared with any third parties.

data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements. Marketing communication preferences are honored promptly upon request.

To opt out of SMS communications, reply STOP to +1 (737) 252-3416. To unsubscribe from marketing emails, follow the unsubscribe instructions included in the email or contact us at concierge@soulageusa.com.

your rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory requirements. To submit a request, please contact us at concierge@soulageusa.com.

changes to this privacy policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Soulage Wellness & Aesthetic Center
Email: concierge@soulageusa.com
Phone: (737) 252-3416

SMS and email terms & conditions

1. SMS messaging terms

By opting in to receive SMS messages from Soulage Wellness & Aesthetic Center, you consent to receive text messages at the mobile number you provided. These messages may include appointment reminders, scheduling updates, account notifications, wellness information, promotional offers, special events, and other marketing communications. Message frequency varies based on your interactions with us.

Message and data rates may apply.

1.1 opting in

You may opt in to receive SMS messages by:

Providing your mobile phone number and giving consent through our website or patient forms.
Texting START to +1 (737) 252-3416.
Providing verbal or written consent during your visit.

By opting in, you authorize Soulage Wellness & Aesthetic Center to send recurring automated and non-automated text messages to the mobile number you provided.

1.2 opting out

You may opt out of receiving SMS messages at any time by:

Replying STOP to any text message you receive from us.
Texting STOP to +1 (737) 252-3416.

After we receive your request, you will receive a confirmation message verifying your unsubscribe status. Once confirmed, you will no longer receive SMS marketing messages unless you opt in again.

1.3 help

If you need assistance with our messaging program, reply HELP to any message or contact us at:

Email: concierge@soulageusa.com

2. email communications

By subscribing to our email communications, you consent to receive promotional, educational, and informational emails from Soulage Wellness & Aesthetic Center.

2.1 opting in

You may subscribe by submitting your email address through our website, patient forms, or other authorized enrollment methods.

2.2 opting out

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in our emails.

Please note that even after opting out of marketing emails, you may continue to receive transactional or service-related communications, including appointment confirmations, billing notices, or other important account information.

3. privacy

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer service or messaging platform providers) is permitted only as necessary to provide our services. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. changes to these terms

Soulage Wellness & Aesthetic Center reserves the right to modify or update these Terms & Conditions at any time. Changes become effective immediately upon posting on our website unless otherwise stated.

5. carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

6. message and data rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies depending on your appointments, account activity, and communication preferences. Please contact your wireless carrier for details regarding your messaging or data plan.

7. contact information

If you have questions regarding these Terms & Conditions or our messaging program, please contact us:

Soulage Wellness & Aesthetic Center

Email: concierge@soulageusa.com

Phone: +1 (737) 252-3416

8. acceptance of terms

By opting in to receive SMS messages or subscribing to our email communications, you acknowledge that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy.