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FAQs

Fractional Skin Resurfacing
What is Fractional Resurfacing?

Fractional Resurfacing is a treatment method that removes specific columns of skin in a treatment area to reveal refreshed skin. Surrounding areas of skin are left untreated and protected. This also encourages collagen production in deep layers of the skin.

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Fractional Resurfacing can be used to reduce the appearance of a variety of concerns, such as:

  • Aging skin

  • Pigmentation irregularities

  • Sagging skin

  • Scars

  • Sun damage

  • Uneven texture

  • Warts

  • Wrinkles

This treatment delivers laser light energy in scanning patterns to address a range of blemishes.

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What is Erbium Laser Skin Resurfacing?

Erbium Laser Skin Resurfacing is a fractional skin resurfacing treatment option that removes outer layers of the skin to uncover refreshed skin. It also promotes collagen remodeling, stimulating your body’s processes to form the important tissues that provide your skin with structure.

Erbium laser skin resurfacing can be used to treat surface-level conditions like:

  • Age spots

  • Fine lines

  • Skin laxity

  • Wrinkles

This particular treatment option can be used for the safe and effective treatment of concerns on a variety of skin tones and types.

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What could I expect from a procedure?

Fractional Skin Resurfacing treatments are performed in the comfort of our Bastrop office. The length of treatment is relatively short, and there is little to no pain associated with the treatment experience. During treatment, laser light is applied to the treatment area and specific layers of skin are meticulously removed, revealing refreshed skin.

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Laser Hair Removal
What do the treatments feel like?

The integrated chiller cools and soothes the skin as the hand piece moves along your skin. When the laser pulse is delivered, some patients experience a mild pinching or stinging sensation. No local anesthesia or pain medication is typically required; however some patients may prefer to use a topical anesthetic when sensitive areas are treated.​​

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How many treatments will I need?

Most areas require 3-6 treatments. However, the number of laser treatments required for optimal long-term benefits depends on multiple factors – hair thickness, the area treated and your hair’s growth cycle. Interestingly, not all hairs are actively growing at the same time and actually go through three distinct phases: growth, regression, and resting. Laser treatments work by disabling the hair that is principally in the active growth phase at the time of treatment. Since other hairs will enter this active growth phase at different times, additional treatments may be necessary to disable all of the hair follicles in a given area.

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What happens after the treatment?

Immediately following your laser treatment, the area may appear a bit red and swollen. Three to seven days after treatment you may experience what seems to be regrowth of hair. Actually, most of these hairs are being shed as a result of your treatment and are not re-growing. Between treatments you should not wax or pluck your hair, but it is permissible to shave.

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Are there any side effects?

Although patients experience few side effects, the most commonly noticed are slight reddening and local swelling of the skin, similar to a sunburn. These effects typically last for several hours or less. In rare instances, blistering may occur.

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How does laser compare with electrolysis?

Electrolysis is a tedious, invasive, and painful process that involves inserting a needle into each individual hair follicle and delivering an electrical charge to them one at a time. Electrolysis often requires years of treatments at regular intervals. By delivering light energy to hundreds of hair follicles at a time, laser effectively treats an area in just seconds that would take over an hour with electrolysis.

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Vascular Treatments
Revitalize Your Legs with Laser Leg Vein Removal

Unlike surgery that leaves scars, laser leg vein removal uses laser light to constrict blood vessels in the legs, causing the veins to visibly disappear. It’s a simple, clinically proven procedure for reducing the appearance of spider veins on your legs that gets you back on your feet quickly - and gets your legs back to their youthful appearance with ease.

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Laser treatment for leg veins minimizes the appearance of:
  • Leg veins

  • Spider veins on the leg

  • Reticular veins (bluish-colored)

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Rely on laser leg vein treatment for:
  • Excellent results for spider and reticular veins

  • Noninvasive vein treatment for leg veins

  • Short procedure time (often less than 30 minutes)

  • Minimal side effects and no downtime

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Fast, Easy, and Comfortable Face Vessel Treatments

Many different vascular imperfections can appear on your face, preventing you from looking and feeling your best. Laser or Intense Pulsed Light (IPL) vessel treatment gives you one convenient solution to treat them all - quickly and with minimal discomfort and no downtime.

Pulses of light target and erase broken vessels at the surface of your skin without harming surrounding tissue. As a result, you enjoy clearer skin that looks younger and fresher.

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Laser or IPL Vessel treatment can erase:
  • Spider veins

  • Broken vessels

  • Telangiectasias

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Light-Based Rosacea Treatment
  • Rash, redness, and flushing

  • Acne-like papules, pustules, and patches

  • Rosacea swelling, inflammation, and discomfort

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Rosacea treatments use pulses of light to target and treat the blood vessels responsible for the chronic redness that appears on your skin. Once the vessels responsible for the rosacea are treated, the redness and rash can disappear. Best of all, rosacea treatment can provide skin tone improvement by diminishing the appearance of broken blood vessels and acne-like breakouts associated with this common skin condition.

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Oral medication and antibiotics for rosacea treatment can have systemic side effects and can take weeks to be effective. Medication-based treatments can also be dangerous for women who are pregnant or nursing. Light-based treatment for rosacea is a targeted remedy that affects only the blood vessels without harming healthy skin, so it may be a good alternative to creams and oral medications.

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It also works quickly - sessions may take less than 30 minutes and you may see visible improvement after your very first treatment.​

LiquiVida IV Nutrition
What are the benefits of IV therapy?

Taking oral vitamins can only lead to a 30 percent absorption rate, which isn’t ideal for individuals who aren’t getting enough vitamins as it is. However, IV Therapy allows nutrients to be rapidly absorbed into the bloodstream for maximum benefits. 

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Are there any side effects?

There are no major side effects to the treatment. Some people experience a cool feeling in the arm or a mineral taste in the mouth, but this is all normal.

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IV Menu:
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Fountain of Youth: Aging

500 mL Normal Saline & High Dose Vitamin C + B Vitamins + Glutathione

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Natural Defense: Fights Sickness

500 mL Normal Saline & High Dose Vitamin C + B Vitamins

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Rise and Shine: Beat A Hangover

1000 mL Normal Saline + B Vitamins

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The Executive: Mental Focus

500 mL Normal Saline + B Vitamins

Appointment Policy

Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 10 minutes late may result in cancellation of your appointment and the $25 cancellation fee for aestheticians and $50 for a physician.

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We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.

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New Client Appointment

Please arrive 10-15 minutes prior to your appointment to allow time for completing consent forms, other paperwork, using the restroom, etc.

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Cancellation Policy

If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All aesthetic cancellations with less than 24 hours’ notice are subject to a $25 cancellation fee or $50 fee for a physician appointment. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure.

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Weight loss (Ideal Protein) coaching appointments are subject to a $10 cancellation fee if less than 24 hours’ notice is given.

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Front Desk Policy

Please respect the tranquility of other spa guests and refrain from phone conversations and loud noises that may disrupt others in the spa.

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Gift Certificate & Gift Card Policy

Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash orgratuities.

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Payment Policy

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of first treatment. Soulage Wellness & Aesthetic does not offer financing or payment plans. We do offer Care Credit and Cherry Financing as financing options. All services are final sale; there are no refunds or credit issued for any service, including, but not limited to; laser hair removal, IPL, Botox, Fillers, and Facials. We accept cash, personal checks, Visa, MasterCard, Discover, and American Express. All prices are subject to change without notice.

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Prices & Promotions

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, social media, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

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Gratuities

Gratuities are at your discretion, and are always appreciated by our technicians, and aestheticians. The industry standard is between 15-20% of the cost of each individual service, and what you choose to give depends on your level of satisfaction.

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Refund Policy

We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best achieve the desired outcome if cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only. In accordance with FDA regulations, we do not offer refunds on any Ideal Protein food products or supplements.

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Referral Policy

Refer a New Client to our practice and receive a $20 credit towards any service on your account after the New Client’s first treatment is complete. You must use your credit within one year. There is no cash value associated with this credit to your account as it will only be applied toward a service.​

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Treatment Expiration

Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 12 months of the date of purchase or they will expire. Laser Hair Removal packages must be used within 18 months of date of purchase or they will expire.

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Treatment Outcomes

We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

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Personal Belongings

Personal belonging are the full responsibility of the spa guest and should be kept in your possession at all times. Soulage Wellness and Aesthethic Center, LLC is not responsible for lost or damaged items.

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Full Disclosure

Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask! We are here to help!

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Practice-Patient Relationship

We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason.

This Privacy Policy describes how Soulage Wellness & Aesthetic Center collects, uses, and protects the personal information you provide when using our website or services.

 

Information We Collect

We may collect the following types of personal information:

- First and last name

- Email address

- Phone number

- Address

- Any other information provided by the user via website forms

We collect this information to provide you with the services you requested.

 

How We Collect Information

We collect information when you voluntarily provide it to us, such as when you fill out a form on our website.

 

Use of Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Data Retention

We retain your personal information until you opt out of receiving communications from us. You can opt out by sending "STOP" to +1 737-252-3416 unsubscribe from text messages or by emailing us at concierge@soulageusa.com.

 

Your Rights

You have the right to access, update, or delete your personal information. If you would like to do so, please email us at concierge@soulageusa.com.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at concierge@soulageusa.com

Terms and Conditions for SMS and Email Opt-In/Opt-Out:

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1. SMS Opt-In/Opt-Out:

By opting in to receive SMS notifications from Soulage Wellness & Aesthetic Center, you agree to receive informational and promotional messages to the provided phone number. Standard messaging rates and data charges may apply.

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1.1 Opting In:

To opt in, text "START" to +1 737-252-3416. By doing so, you consent to receiving SMS messages from us.

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1.2 Opting Out:

You can cancel the SMS service at any time. Simply text "STOP" to +1 737-252-3416, or if different, reply to the message you received. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

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2. Email Opt-In/Opt-Out:

By subscribing to our email list, you agree to receive promotional and informational emails. You can opt out at any time.

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2.1 Opting In:

To subscribe to our email list, provide your email address through our website's opt-in form. By doing so, you consent to receiving emails from us.

 

2.2 Opting Out:

To unsubscribe from our email list, use the "unsubscribe" link provided in every email. Once unsubscribed, you will no longer receive promotional emails, except for necessary transactional messages.

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3. General Terms:

 

3.1 Privacy Policy:

Our SMS and email practices are governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

 

3.2 Changes to Terms:

reserves the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website.

 

3.3 Contact Information:

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to concierge@soulageusa.com.

By opting in, you acknowledge that you have read, understood, and agree to these terms and conditions.

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4.0 Carriers are not liable for delayed or undelivered messages.

 

5.0 Message and Data Rates:

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

 

6.0 Inquiries:

For privacy-related inquiries, please refer to our privacy policy.

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