Policies & Frequently Asked Questions

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Soulage Med Spa Policies

Appointment Policy

Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 10 minutes late may result in cancellation of your appointment and the $25 cancellation fee for aestheticians and $50 for a physician. 

We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule. 

New Client Appointments

Please arrive 10-15 minutes prior to your appointment to allow time for completing consent forms, other paperwork, using the restroom, etc.

Cancellation Policy

If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All aesthetic cancellations with less than 24 hours’ notice are subject to a $25 cancellation fee or $50 fee for a physician appointment. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure.

Cancellation of a pre-paid and scheduled Smartlipo Procedure will result in a fee of $500 if not cancelled at least 48 hours in advance. Should the client choose to reschedule at a later date, the $500 fee will be applied to the cost of the Smartlipo procedure at that time. 

Weight loss (Ideal Protein) coaching appointments are subject to a $10 cancellation fee if less than 24 hours’ notice is given.

Front Desk Policy

Please respect the tranquility of other spa guests and refrain from phone conversations and loud noises that may disrupt others in the spa. 

Gift Certificate & Gift Card Policy

Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities. 

Payment Policy

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of first treatment. We do not offer financing or payment plans. We do offer Care Credit with 6 months of no interest for charges over $200. All services are final sale; there are no refunds or credit issued for any service, including, but not limited to; laser hair removal, IPL, Botox, Fillers, Facials, and Massage. We accept cash, personal checks, Visa, MasterCard, Discover, and American Express. All prices are subject to change without notice. 

Prices & Promotions

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, Facebook, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

Gratuities

Gratuities are at your discretion, and are always appreciated by our technicians, aestheticians, and massage therapists. The industry standard is between 15-20% of the cost of each individual service, and what you choose to give depends on your level of satisfaction.

Refund Policy

We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best achieve the desired outcome if cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only. In accordance with FDA regulations, we do not offer refunds on any Ideal Protein food products or supplements.

Referral Policy

Refer a New Client to our practice and receive a $20 credit towards any service on your account after the New Client’s first treatment is complete. You must use your credit within one year. There is no cash value associated with this credit to your account as it will only be applied toward a service. 

Treatment Expiration

Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 12 months of the date of purchase or they will expire. Laser Hair Removal packages must be used within 18 months of date of purchase or they will expire.

Treatment Outcomes

We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

Personal Belongings

Personal belonging are the full responsibility of the spa guest and should be kept in your possession at all times. Soulage Med Spa, LLC is not responsible for lost or damaged items. 

Full Disclosure

Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask! We are here to help! 

Practice-Patient Relationship

We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason.

FAQ’s

What is a Medical Spa?

Medical spas, also known as medspa, and medi-spas, blend the best of two worlds – a relaxing spa experience with the procedures and expertise found at a doctor’s office. A doctor oversees the medical spa and is in charge of procedures that fall under the medical realm.

What are Medical Spa Policies?

We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, there are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments. 

How do I make an appointment?

To make an appointment, please call us directly at 512-304-0302. Upon scheduling your appointment, patients will be asked to use a credit card to guarantee the appointment. You will NOT be charged a fee for the appointment. A $25/$50 fee will only be applied to your credit card should you cancel within less than 24 hours or fail to show up for your appointment. The fee is $25 for aesthetician or cosmetology appointments and $50 for physician appointments.

We also recommend that you schedule appointments in advance to ensure your preferred time is available. All booked appointments will be confirmed thru our automated system by text message and email (at the client’s preference). Please ensure that we have a correct phone number and email for you.

Scheduling an appointment is your acceptance of these policies.

When should I arrive?

Please arrive 10-15 minutes prior to your scheduled appointment with a physician or if you are a new client. As we are a medical spa, we require new patients to fill out a brief medical history and consent form. If you are scheduled for dermal fillers, Botox, laser treatments or special peels, we recommend arriving 15 minutes prior to your appointment so that we can properly prepare your skin for treatment. 

Is there anything I should do prior to my appointment? 

We ask that Laser Hair Removal patients come shaved before a treatment. It is recommended to shave 1-2 days prior to your appointment. 

Discontinue use of any retinol or Retin-A product at least 5 days prior and no waxing or tweezing of the hair for 3-4 weeks prior to a laser hair removal treatment. 

Special instructions may be given to you prior to more invasive treatments based on your individual needs.

All patients receiving facial treatments, permanent makeup or eyelash extensions should arrive without makeup or wash their face with our provided products in the restroom prior to seeing the aesthetician or cosmetologist.